Royaltop Notice Regarding 2025 National Day and Mid-Autumn Festival Holiday Arrangements
Dear Valued Customers, Partners, and Friends,
Greetings! As the crisp autumn breeze brings the approach of two festive occasions—the 76th anniversary of our great nation and the Mid-Autumn Festival—we extend our heartfelt gratitude for your enduring trust and support of Royaltop. In accordance with the State Council General Office's Notice on the Arrangement of Certain Holidays in 2025 and considering our operational needs, we hereby notify you of the holiday schedule and related arrangements as follows:
I. Holiday Schedule
The combined National Day and Mid-Autumn Festival holiday period will run from Wednesday, October 1, 2025, to Wednesday, October 8, 2025, totaling 8 days. Regular business operations will resume on Sunday, September 28, 2025, and Saturday, October 11, 2025, with all business functions operating as usual during these make-up workdays.
II. Holiday Business Adjustments
Order Processing:
Valid orders submitted before the holiday (by 5:00 PM on September 30, 2025) will be reviewed by September 30. Production and shipping will be prioritized starting October 9 to ensure prompt delivery.
Orders placed during the holiday period (October 1–8, 2025) will be processed sequentially upon resumption of operations on October 9. For urgent orders, please contact us via the “Emergency Contact” details below.
Consultation & After-Sales Support:
Online customer service and regular consultation hotlines will be suspended during the holiday period.
For product inquiries, after-sales issues, or partnership discussions, please leave a message via your account manager's email. We will respond to each inquiry within 24 hours starting October 9 to ensure proper resolution.
Logistics & Delivery:
Our contracted logistics partners will also be on holiday, suspending all cargo collection, dispatch, and delivery services during this period. Logistics operations will resume on October 9. We will immediately coordinate with logistics providers to process all pending orders and provide you with tracking numbers via SMS or email for real-time tracking.
III. Emergency Contact Information
For urgent matters (e.g., special order requirements, critical partnership coordination), please contact our emergency liaison:
Contact: Lily
Phone: +86 15169031198
Note: Emergency contacts are reserved for critical, urgent matters only. Routine inquiries should be submitted via email. Thank you for your understanding and cooperation.
IV. Holiday Safety and Reminders
With increased travel during the double holiday period, please safeguard your personal belongings, obey traffic rules, and prioritize travel safety. For product-related inquiries, we recommend first reviewing the “Product Knowledge” section on our official website (https://www.jnroyaltop.com/info/product-knowledge-1), which compiles frequently asked questions for your convenience.
To avoid delays caused by post-holiday order processing backlogs, we recommend completing routine purchase orders before September 30, 2025. We will endeavor to arrange partial stock preparation before the holiday to minimize your waiting period.
During the holiday, dedicated personnel will conduct on-site inspections to ensure fire prevention, theft prevention, and other security measures, guaranteeing swift resumption of normal operations after the break.
V. Acknowledgment and Best Wishes
We extend our deepest gratitude for your continued support and understanding of Jinan Royal Supreme! As we celebrate both national and family holidays amidst this season of unity and harmony, we sincerely wish you and your loved ones a peaceful, joyful, and fulfilling holiday season. Upon resuming operations on October 9, we look forward to advancing together with you through superior products and professional services, jointly creating a brighter future!
Royaltop Operations Department
September 23, 2025
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